Term and Conditions

Last updated: [Insert Date]

Welcome to Pebeo Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website artmaterialsshop.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website only for lawful purposes when purchasing art supplies. Prohibited activities include:

• Attempting to compromise site security
• Using automated systems to make purchases
• Misrepresenting your identity or payment information

1.2 Intellectual Property

All content on our website, including product descriptions, images, and branding, is the property of Pebeo Sales and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our range of:

• Acrylic paints and mediums
• Artists’ oils and watercolours
• Brushes for all techniques
• Canvas and painting supports
• Specialist art materials

While we strive for accuracy, slight variations in colour or texture may occur due to monitor settings or natural material variations.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

3. Ordering and Payment

3.1 Order Process

By placing an order, you:

• Confirm you are legally able to enter into contracts
• Agree to pay all charges incurred
• Verify the accuracy of all order information

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For security, we do not store payment details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once shipped.

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days with full tracking and insurance
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days with basic tracking

4.3 International Orders

We ship worldwide except to certain Asian countries and remote locations. Customers are responsible for any customs fees or import taxes.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original packaging within 15 days of delivery. Exceptions include:

• Opened acrylic mediums/additives (contamination risk)
• Used brushes (hygiene reasons)
• Custom pigment mixes
• Opened varnishes

5.2 Return Process

1. Email [email protected] within 15 days with “Return Request – [Order Number]”
2. Include order details and reason for return
3. We will issue an RMA number and return address
4. Ship items with RMA clearly marked

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and payment information. We are not responsible for delays caused by incorrect details.

6.2 Product Care

Properly store art materials according to manufacturer guidelines. Some products may require specific storage conditions.

6.3 Safety

Use all art materials responsibly, following safety data sheets where provided. Some pigments and solvents may require special handling.

7. Limitation of Liability

Pebeo Sales shall not be liable for:

• Indirect or consequential damages
• Issues caused by improper product use
• Delivery delays beyond our reasonable control
• Customs fees or import restrictions

Our total liability is limited to the purchase price of the goods in question.

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of the revised terms.

8.3 Contact Information

For questions about these terms:

Pebeo Sales
85 The Square
Winchester, GB CH8C 1SM
Email: [email protected]