Privacy Policy

Last Updated: [Insert Date]

At Pebeo Sales (“we”, “us”, or “our”), operating via artmaterialsshop.com, we respect the privacy of professional artists, educators, and creative individuals who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium art materials.

1. Information We Collect

To provide our specialized art supplies and services, we collect:

• Personal Identification: Name, email, shipping/billing address, phone number when you create an account or place orders for acrylics, oils, or watercolor supplies.
• Payment Information: Encrypted credit/debit card details (Visa, MasterCard, JCB) or PayPal credentials processed through PCI-compliant systems.
• Transaction Data: Purchase history of brushes, canvases, pigments, and other art materials for order processing and inventory management.
• Technical Data: IP address, browser type, device information to optimize our website for artists worldwide.
• Communication Records: Correspondence regarding custom orders, bulk purchases, or product inquiries.

2. How We Use Your Information

As suppliers to professional artists and institutions, we use data to:

• Process and ship orders of acrylic paint sets, varnishes, and specialized brushes
• Provide institutional pricing and bulk order solutions for art educators
• Enhance product recommendations based on your medium preferences (oils, acrylics, watercolors)
• Secure transactions through 3D authentication and fraud monitoring
• Notify European customers about GDPR rights and international buyers about customs considerations
• Improve brush set selections and canvas support offerings through analytics

3. Data Sharing & Disclosure

We maintain artist confidentiality by limiting data sharing to:

• Payment Processors: PayPal and card networks for secure global transactions
• Shipping Providers: Only necessary delivery information for canvas carriers and international orders
• Legal Compliance: When required by UK law or to protect our studio operations
• Service Providers: IT security firms conducting regular audits of our systems

We never sell artist data to third-party marketers.

4. Data Storage & Security

Based at 85 The Square, Winchester, we implement:

• SSL encryption across all pages (indicated by browser padlock icon)
• PCI-DSS compliance for all payment systems handling card transactions
• Secure servers with restricted access to customer databases
• Regular vulnerability testing of our e-commerce platform
• Discreet billing showing only “Pebeo Sales” on statements

5. Your Rights

As a valued artist-customer, you may:

• Access/update your account details and brush preferences
• Request export of your pigment purchase history
• Opt-out of marketing communications (while retaining order alerts)
• Request deletion of data not required for tax/legal purposes
• Withdraw consent for non-essential processing

EU residents may lodge complaints with supervisory authorities.

6. Cookies & Tracking

We use essential and functional cookies to:

• Maintain secure artist sessions during checkout
• Remember canvas size preferences and medium types
• Analyze traffic patterns to improve brush category organization
• Enable social sharing of product pages (optional)

You may adjust browser settings to refuse cookies, though this may affect shopping cart functionality.

7. International Transfers

For customers outside the UK:

• Data transfers comply with GDPR adequacy decisions
• Asian customers: Check shipping eligibility at checkout
• Currency conversion occurs at payment processor level

8. Policy Updates

We may update this policy to reflect new art material regulations or security practices. Significant changes will be notified to registered artists.