At Pebeo Sales, we understand that your creative process shouldn’t wait. That’s why we’ve designed a delivery service that’s as reliable as our premium art materials, ensuring your supplies arrive when you need them, wherever your studio may be.

Artists’ Delivery Promise: Every order is carefully packed by our studio-trained staff who understand how to protect delicate brushes, pigments and canvases during transit. We treat your materials with the same care we’d want for our own.

Global Shipping Options Designed for Artists

Standard Shipping (10-15 business days after dispatch)

Ideal when you need supplies for an upcoming project or workshop. Our premium courier service with DHL/FedEx includes:

  • Flat rate of £12.95 worldwide (excluding remote areas)
  • Package tracking from our Winchester studio to your door
  • Careful handling of fragile items like wood panels and glass mediums

Free Shipping on Orders Over £50 (15-25 business days)

Perfect for stocking up on essentials like acrylic paint sets or brush collections. Our value-packed EMS service offers:

  • No shipping costs for qualifying orders
  • Special protective packaging for tubes and liquids
  • Ideal for bulk purchases of canvases or pigment sets

From Our Studio to Yours: The Pebeo Process

Each order follows our artist-approved workflow:

  1. 1-2 Day Processing: Our materials experts verify every item, from professional-grade oil paints to delicate watercolour brushes
  2. Climate-Conscious Packing: Temperature-sensitive items like varnishes receive special insulation
  3. Global Dispatch: Shipped from our Winchester headquarters with all required customs documentation

Pro Tip: Order your acrylic mediums and brush cleaning solutions together – we specially package liquid products to prevent leaks during transit.

Your Questions Answered

Can I track my order of canvases and panels?
Yes! All shipments include tracking numbers sent via email. Our couriers provide real-time updates, especially important for large supports.

How do you protect delicate brushes in transit?
Our watercolour and oil brushes are individually wrapped in acid-free paper and secured in rigid packaging to maintain their shape.

What if I need supplies urgently for a commission?
Contact us at [email protected] about expedited options – we’ll always try to accommodate time-sensitive artist needs.

Our Delivery Ethos

Just as we carefully curate our selection of BLOCKX pigments and Old Holland oils, we’ve designed a shipping service that respects:

  • Your Time: Clear delivery windows so you can plan your creative work
  • Your Materials: Specialist packaging developed through 8 years of artist feedback
  • Your Peace of Mind: 15-day returns policy if anything arrives not as expected

Ready to begin your next masterpiece? Browse our collections knowing your art supplies will arrive with the care and quality they deserve.

The Pebeo Sales Team
85 The Square, Winchester, GB CH8C 1SM